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Terms of Use

Effective Date: 9/28/2024
Last Updated: 9/11/2025

Welcome to SSP Wellness Center. By accessing our website, services, or content, you agree to the following Terms of Use. These terms apply to all services provided by SSP Wellness Center, including but not limited to the Safe and Sound Protocol (SSP), Somatic Coaching, holistic therapies, yoga, nutrition coaching, online courses, and group programs. Please read them carefully.

1. Privacy
Your use of this site and services is governed by our Privacy Policy, which outlines how we collect, store, and use your personal information. By using this website, you consent to those practices.

2. Medical Disclaimer & Emergency Protocol
Our services are not medical treatment and are not suitable for individuals experiencing emergencies or crises. If you are in crisis, have suicidal thoughts, or are experiencing symptoms such as chest pain, seizures, loss of consciousness, or other urgent medical issues, contact emergency services immediately.

SSP Wellness Center does not offer medical advice or emergency care. We recommend consulting your licensed healthcare provider before engaging in any of our services.

3. No Professional-Client Relationship
Participation in our services, including coaching and SSP, does not establish a doctor-patient, therapist-client, or professional-client relationship. Communications with our team via email, text, phone, or video do not create any formal therapeutic or medical relationship.

4. Services Provided
We offer the following services:

  • Safe and Sound Protocol (SSP)
  • Somatic Coaching
  • Discovery calls
  • 1:1 sessions
  • Group calls
  • Online courses
  • Yoga and holistic therapy
  • Nutrition and health coaching

Service descriptions, pricing, and availability may change at our discretion. All services are offered under SSP Wellness Center, and our practitioners work under this brand.

5. Eligibility
You must be 18 years or older—or of legal age in your jurisdiction—to participate in one-on-one services, subscriptions, or courses. If you are underage, parental or guardian consent is required.

6. Intake & Booking Process
You must complete all intake steps before services begin. For subscriptions, you must:

  • Complete the intake and consent forms
  • Agree to our cancellation and safety policies
  • Schedule any required onboarding calls via Calendly

All bookings and payments are processed through Stripe and Calendly.

7. Cancellation and Rescheduling
For 1:1 sessions, you must provide at least 48 hours’ notice to cancel or reschedule. Late cancellations may be forfeited.

For SSP subscriptions, you must cancel at least 10 days before your next billing date.

Group programs or courses that are date-based must be completed within the allotted timeframe. Missed sessions may not be rescheduled.

8. Refund Policy
We do not offer refunds for SSP subscriptions, coaching packages, or courses. All sales are final.

In rare cases, we may offer a discretionary refund or partial credit for non-SSP services, depending on the situation. Contact us to discuss.

9. Client Responsibility & Medical Clearance
You agree to:

  • Take full responsibility for your health and outcomes
  • Seek medical clearance before starting physical programs (e.g., yoga)
  • Use all advice and recommendations at your own discretion
  • Inform us of any mental health, physical, or medical conditions that may affect your participation

10. Informed Consent & Safety
SSP and Somatic Coaching may trigger strong emotions or discomfort. By participating, you accept this possibility and agree to use discretion.

You agree not to start SSP audio sessions until after your onboarding call and only follow the pacing instructions provided. Listening prematurely may result in suspension or termination of your subscription with no refund.

11. Intellectual Property
All content, materials, videos, worksheets, forms, and recordings provided by SSP Wellness Center are our intellectual property.

You are granted a non-transferable, non-exclusive license for personal use only. You may not share, sell, reproduce, or distribute our materials without express permission.

12. Program Participation Guidelines
Group calls and programs are for educational support only. They are not a substitute for therapy or medical advice.

By participating, you agree:

  • Not to share private content from group calls outside the program
  • That any contributions may be anonymized and used in future materials
  • To be respectful of others’ confidentiality
  • Not to record or share content unless explicitly permitted

13. Testimonials and Reviews
Client testimonials reflect individual experiences and are not a guarantee of results. We may feature these testimonials on our website, emails, or marketing materials.

14. Affiliate Links and Promotions
We may include affiliate links in our content. We may receive a commission if you purchase through these links, at no additional cost to you. These relationships will be disclosed as required.

15. Communications
By using our services, you agree to receive electronic communications from us. These communications do not establish a professional-client relationship.

16. Technology and Third-Party Platforms
We use third-party platforms (e.g., Zoom, Calendly, Stripe) for service delivery and payment. You agree to their terms and hold us harmless for any disruptions, errors, or data issues they may cause.

17. Risk Waiver
You understand and accept the risks involved in participating in SSP, coaching, yoga, or other wellness services, including physical injury or emotional discomfort.

You waive all claims against SSP Wellness Center and its team members for any injuries, losses, or damages incurred through your participation.

18. No Guarantees
We make no guarantees about outcomes from participating in our services. Individual results vary.

19. Disclaimers
All content on this site and in our services is provided for educational and informational purposes only. It is not a substitute for medical, psychological, financial, or legal advice.

20. Limitation of Liability
SSP Wellness Center and its affiliates will not be liable for any indirect, incidental, or consequential damages from use of our services or website.

21. Indemnification
You agree to indemnify SSP Wellness Center against all claims, damages, losses, liabilities, and expenses arising from your use of our services or violation of these terms.

22. Termination of Access
We reserve the right to terminate your access to our website or services at our discretion for violations of these Terms.

23. Entire Agreement
These Terms of Use, along with our Privacy Policy and any signed consent forms, constitute the full agreement between you and SSP Wellness Center.

24. Governing Law and Dispute Resolution
These Terms are governed by the laws of Michigan, USA. Any disputes shall be resolved through binding arbitration in accordance with Michigan law. Class actions are not permitted.

25. Contact
If you have any questions about these Terms of Use, please contact us at:
support@sspwellnesscenter.org