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Terms of Use

Effective Date: 9/28/2024
Last Updated: 9/28/2024

Welcome to the SSP Wellness Center website. By using this website and its services, you agree to these Terms of Use. Please read them carefully before accessing or using any part of this site.

1. Privacy

Your use of this website is governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using this website, you agree to the terms outlined in our Privacy Policy.

2. Changes to Terms of Use

We reserve the right to update or modify these Terms of Use at any time without prior notice. Any changes will become effective immediately upon posting. Your continued use of the website following the posting of revised Terms constitutes your acceptance of the changes. Please review these Terms periodically.

3. Disclaimer

The information provided on this website is for educational and informational purposes only. It is not intended as medical, legal, or financial advice. Please consult a qualified professional before making decisions based on the information found on this website. Read the full Disclaimer for more information.

4. Accessing The Website and Account Security

We reserve the right to withdraw or modify this website and any services provided without notice. We are not liable if, for any reason, part or all of the site is unavailable at any time or for any period.
You are responsible for maintaining the confidentiality of your account information, including your password, and for restricting access to your device. You agree to accept responsibility for all activities that occur under your account.

5. No Unlawful or Prohibited Use and Intellectual Property

You are granted a limited, non-exclusive, non-transferable license to access and use this website and its content for your personal use, subject to these Terms of Use.
You agree not to use the website in any unlawful or prohibited way, including but not limited to:

  • Violating intellectual property rights.
  • Distributing malware or other harmful technology.
  • Harvesting or collecting personal information without consent.
  • Engaging in activities that damage, disable, or overburden the website.

All content, logos, and designs on this website are the intellectual property of SSP Wellness Center and are protected under applicable intellectual property laws. You may not modify, copy, distribute, transmit, or create derivative works from any material found on this website without express written permission.

6. For Educational and Informational Purposes Only

All content provided on this website is for educational and informational purposes only. You acknowledge that the information provided is not intended to replace professional advice. Please refer to our full Disclaimer.

7. Accuracy and Personal Responsibility

By using this website, you agree to take full responsibility for the outcomes of your actions. You acknowledge that any harm or damage suffered as a result of the use, or non-use, of the information on this website or its downloadable resources is your responsibility. You agree to conduct due diligence and use good judgment before acting on any advice or suggestions.

8. No Guarantees as to Results

While we strive to provide accurate and reliable information, we make no guarantees regarding the effectiveness of the Safe and Sound Protocol or any other services offered on this website. Individual results may vary, and your experience may not reflect the experiences of others.

9. Email and Other Electronic Communications

If you communicate with us via email or other electronic methods, you consent to receive electronic communications from us. We make no representations that these communications create any professional-client or business relationship. All communication is confidential; however, electronic communications are not guaranteed to be secure.

10. Use of Communication Services

The website may include services like bulletin boards, chat areas, forums, or other communication tools ("Communication Services") to interact with the public or a group. You agree to use the Communication Services only to post and receive proper material related to the specific service.

By using Communication Services, you agree that you will not:

  • Defame, harass, or violate the rights of others.
  • Post illegal, defamatory, or inappropriate content.
  • Upload files that contain viruses or malware.
  • Advertise or sell products/services without permission.

We reserve the right to monitor and remove content in our sole discretion, and we may terminate your access to these services without notice. Always use caution when sharing personal information in any communication service.

11. Materials Provided to the Website

We do not claim ownership of materials you provide to the website (including feedback and suggestions). However, by posting or submitting such materials, you grant us permission to use them for our business purposes, including the rights to copy, distribute, display, and transmit your content. You represent that you have the necessary rights to provide such content.

12. Use of Templates and Forms

We may provide templates and forms for sale, download or use. You acknowledge that these resources are provided for personal or business use and are not to be shared, sold, or modified for resale without our permission.

13. Use of Paid Courses, Programs, and Associated Materials

From time to time, we may offer paid courses, programs, or related materials for sale. When you purchase these materials, you are granted a limited, personal, non-exclusive, non-transferable license for your own use. You agree not to modify, copy, or exploit these materials in any way, nor offer competing products based on the information provided.

14. Use of Free Downloadable Content

We may provide free downloadable content. By accessing this content, you agree that it is provided for your personal use only. You may not sell, distribute, or modify the content without express permission from SSP Wellness Center.

15. Guests

We may occasionally feature third-party guests or interviews. We do not verify or endorse the accuracy of information provided by guests. Guests agree to transfer any intellectual property rights related to their contributions to SSP Wellness Center.

16. Cancellation

Subscriptions or services may be canceled at any time by contacting us via the provided email or through the billing portal. Your subscription will terminate immediately upon cancellation, and no further charges will be applied after the cancellation.

17. No Warranties

This website and all its content are provided "as-is" without any warranties, express or implied. We make no guarantees regarding the accuracy, reliability, or completeness of the content or services offered.

18. Limitation of Liability

In no event shall SSP Wellness Center or its affiliates be liable for any direct, indirect, incidental, or consequential damages arising out of your use of the website or the Safe and Sound Protocol.

19. Arbitration

Any disputes arising under these Terms will be resolved through binding arbitration in accordance with the laws of Michigan. You waive any right to participate in a class-action lawsuit or class-wide arbitration.

20. International Users

Our website is controlled and operated from the United States. If you access the website from outside the U.S., you are responsible for compliance with local laws.

21. Indemnification

You agree to indemnify and hold SSP Wellness Center harmless from any claims, losses, or damages resulting from your violation of these Terms of Use or any actions arising from your use of the website.

22. Termination and Access Restriction

We reserve the right to terminate your access to the website and its services at our discretion, without notice, for any violation of these Terms of Use.

23. No Joint Venture or Other Relationship

Your use of the website does not create any joint venture, partnership, employment, or agency relationship between you and SSP Wellness Center.

24. Entire Agreement

These Terms of Use, along with our Privacy Policy and Disclaimer, constitute the entire agreement between you and SSP Wellness Center regarding the use of the website.

25. Changes to These Terms

We may update these Terms from time to time. Continued use of the website following any updates indicates your acceptance of the new Terms.

26. No Professional-Client Relationship

Your use of the website and/or any interactions with our coaches, therapists or other staff, including phone calls, emails, text messages, WhatsApp messages, video calls, or any other form of communication does not create a professional-client relationship between you and SSP Wellness Center or its team members. The information provided is not a substitute for professional advice.

27. No Guarantees

We do not guarantee any specific outcomes from the use of the website or participation in our programs.

28. Errors and Omissions

We make every effort to ensure the accuracy of the information on our website, but we are not responsible for any errors or omissions.

29. Reviews

We may provide reviews of products or services. These reviews reflect the good-faith opinions of the reviewer. We may receive products or compensation for these reviews, which will be disclosed where applicable. You are encouraged to perform your own due diligence before purchasing any products or services based on these reviews.

30. Affiliate Links

Our website may contain affiliate links. If you purchase something through one of these links, we may earn a commission at no additional cost to you. Affiliate links will be disclosed in accordance with applicable law.

31. Testimonials

Testimonials provided on the website represent individual experiences. These testimonials are not a guarantee of results, and your experience may vary.

32. No Money Back Guarantee

At SSP Wellness Center, we understand that some practitioners offer money-back guarantees for their Safe and Sound Protocol (SSP) services, but this approach does not align with the nature of SSP. Here's why:

Each individual’s nervous system is unique, which means responses to SSP vary significantly. Some clients may need to pace the program slowly, while others can progress more quickly. Your program is customized to your specific needs, accounting for your current conditions and how you respond as the protocol unfolds.

Experiencing discomfort or symptoms during SSP may indicate that the program is working as intended or that your nervous system requires a slower pace. It’s at these moments that having an experienced practitioner by your side is essential. They will guide you through adjustments and provide reassurance, ensuring the program continues safely and effectively.

Offering a refund partway through the process could leave you without the necessary support and potentially disrupt your progress. For this reason, we do not offer a money-back guarantee. Instead, we commit to seeing you through the entire SSP journey, providing the support you need to achieve meaningful, lasting change.

You are free to stop the program at any time, but it's important to understand your body’s signals and get the right guidance to navigate the process effectively.

33. Specific to Group Calls

Group calls are intended to provide information and support but are not a substitute for professional medical or therapeutic advice. Any information shared during group calls is designed to be educational and supportive, not diagnostic or prescriptive. Always consult your healthcare provider for medical guidance related to your condition.

By participating in group calls, you acknowledge and agree that:

  • What you share may be used in anonymized or edited form to help others in educational materials, such as our website content, emails, courses, or on social media platforms like YouTube and Instagram. Your identifying information will not be shared without your express permission.
  • You understand that any online environment including video calls is unpredictable, and we cannot control how your content may be interpreted or shared by others after sharing. We are not responsible for third-party reposting or usage of shared content.
  • You are of legal age in your country or jurisdiction to participate in group calls and discussions without the need for a guardian’s consent.
  • It is your personal responsibility to use the information and advice shared in ways that benefit you and align with your personal circumstances. You are free to use or disregard any advice based on what best supports your well-being.
  • Anything shared by the host or moderator of the call does not constitute medical or professional advice, and should be taken as a personal opinion only. 

34. Specific to SSP Listening – Who Needs to Exercise Caution?

The Safe and Sound Protocol (SSP) may not be suitable for everyone, and caution is advised for certain individuals. If any of the following conditions apply to you, please consult with your medical provider before starting SSP:

  • People with Seizures: Consult your medical doctor or neurologist. It may be necessary to complete SSP under the guidance of a medical professional in a live, one-on-one setting.
  • People with Ear Conditions (e.g., perforated or ruptured eardrums, stapedectomy, tympanostomy tubes): Consult your medical doctor or audiologist before beginning SSP to ensure it is safe for you.
  • People with Tinnitus: Consult with a medical doctor or audiologist regarding volume levels and safe listening practices. SSP may be used in lower volumes or through speakers, depending on your doctor’s advice.
  • People with Autoimmune, Neurological, or Chronic Conditions: It is advised that individuals with these conditions consult with a medical provider, as their nervous systems may be more reactive. Advanced clinical reasoning is often required in these cases to proceed safely.
  • People with Mental Health Conditions (e.g., bipolar disorder, dissociative disorders, developmental trauma): Speak with your psychiatrist or medical provider before beginning SSP. You may need their support during the delivery of the protocol.
  • People with Psychosis or on Antipsychotic Medication: Consult with your current psychiatrist or medical doctor to determine whether SSP is appropriate. A live, in-person session may be recommended for ongoing support.
  • People with Misophonia or Hyperacusis: Consult with a medical doctor regarding appropriate listening levels and the possibility of using speakers to start SSP.
  • People with Self-Harming Behaviors or Suicidal Thoughts: Consult with a healthcare professional before starting SSP. If SSP is approved, it is recommended that sessions take place one-on-one under the guidance of a medical professional.

SSP may also require extra caution for children experiencing these conditions. Parents and caregivers should consult with medical professionals to determine the best course of action and whether live sessions are required for closer monitoring.

35. Specific to SSP Subscriptions

  • Any changes to your subscription, such as cancellation or updates to billing information, should be made at least 10 days before the next billing cycle. Cancellations can be made through the billing portal or by contacting us via email.
  • You must be 18 years or older, or of legal age in your jurisdiction, to participate in one-on-one sessions or access the SSP services.
  • The SSP services provided, including the SSP Audio Therapy App by Unyte Health, are not substitutes for medical or psychological therapy. The program is not designed to diagnose or treat any conditions.
  • You acknowledge and assume full responsibility for any emotional, physical, or mental outcomes that result from participating in SSP. You are advised to consult healthcare professionals as needed and to engage with SSP at your own risk.
  • By participating in the program, you agree to waive all claims of liability against SSP Wellness Center and its affiliates, including team members and facilitators, for any damages related to the program.

36. Specific to One-to-One Sessions (Video, Phone, Text, and Chat Interactions)

  • Sessions should be canceled or rescheduled at least 48 hours in advance. Failure to do so may result in fees or forfeiture of the session.
  • You must be 18 years or older, or of legal age in your jurisdiction, to participate in these sessions without guardian consent.
  • The advice and content provided during one-on-one sessions are not substitutes for medical or mental health advice or diagnoses. The content shared is intended to support and inform your personal wellness journey.
  • Participating in sessions may trigger strong emotions or discomfort. By engaging in one-on-one sessions, you accept the potential emotional and mental outcomes.
  • You understand that these sessions do not replace professional medical or mental health treatment.
  • You acknowledge full responsibility for your health and well-being, and agree to hold SSP Wellness Center and its affiliates harmless from any claims or legal actions related to your participation in these sessions.

37. Specific to Courses

  • You must be 18 years or older, or of legal age in your jurisdiction, to access and participate in the courses.
  • The courses provided are designed for educational and informational purposes, not as substitutes for medical or psychological treatment.
  • Participating in the courses may involve strong emotional responses, and you accept responsibility for managing these emotions during and after the course.
  • SSP Wellness Center cannot guarantee specific outcomes from the course and is not responsible for how participants apply the course material to their personal lives.
  • You agree to waive any claims of liability against SSP Wellness Center, its affiliates, and team members related to your participation in the courses.

38. Contact Information

If you have any questions about these Terms of Use, please contact us at support@sspwellnesscenter.org.